FAQ
📝 FAQ — The Eden Factory
⸻
❓ 1. What are the delivery times?
Our delivery times are generally 7 to 15 working days for France.
Some products may arrive earlier or a little later depending on demand and logistics.
➡️ You will automatically receive an email with your tracking number as soon as your order is shipped.
⸻
❓ 2. Why is my order arriving in multiple packages?
To reduce delays and optimize shipping, some items may be sent separately.
No additional fees will be charged.
⸻
❓ 3. How can I track my order?
You will receive an email with your tracking number.
If you haven't received it or if you encounter a problem:
📧 support@theedenfactory.com
⸻
❓ 4. Can I modify or cancel my order?
Yes, as long as the order has not been shipped.
Contact us quickly:
📧 support@theedenfactory.com
⸻
❓ 5. What payment methods do you accept?
• Bank card
• PayPal
• Apple Pay
• Google Pay
Payments are 100% secure via Shopify and PayPal .
⸻
❓ 6. What are your delivery charges?
Delivery costs are calculated automatically at the time of payment.
We make sure they stay as low as possible.
⸻
❓ 7. Can I return an item?
Yes, within 14 days of receipt, subject to conditions.
All the details are available on our page:
➡️ Returns & Refunds
⸻
❓ 8. Are the products guaranteed?
Yes, all our products are covered by a legal guarantee against manufacturing defects.
⸻
❓ 9. How can I contact you?
📧 General inquiries: contact@theedenfactory.com
📧 Orders/Follow-up: support@theedenfactory.com
📧 Dog boarding: pension@theedenfactory.com
⸻
❓ 10. Where are you located?
The Eden Factory is based in France.
Our products come from various logistics partners selected for their quality.
⸻
❓ 11. Do you offer dog boarding?
Yes! Discover The Eden Lodge — Pension via our dedicated page.
We welcome your pets in a safe, family-friendly and caring environment.
⸻
❓ 12. Is there an association linked to the shop?
Yes !
Part of the profits supports the Guardians of the Domain of Eden project , an initiative dedicated to animal welfare.