Pension regulations

🟦 🐾 BOARDING RULES — THE EDEN LODGE


🟫 1. Admission requirements:

To be admitted to The Eden Lodge, each animal must meet the following conditions:

🐶 Dogs:

  • Mandatory identification (electronic chip or tattoo).
  • Up-to-date vaccinations (CHPPi + Leptospirosis) dated less than one year ago.
  • Kennel cough (KC) vaccine recommended (and mandatory during busy periods).
  • Antiparasitic treatment (fleas/ticks) of less than 30 days.
  • Worming treatment up to date (less than 3 months).

🐱 Cats:

  • Identification required.
  • Vaccinations up to date (Typhus + Coryza).
  • FIV/FeLV testing is recommended but not mandatory.
  • Up-to-date antiparasitic treatment.
  • Worming treatment up to date.

❌ No pets allowed

  • Animals that are unvaccinated or partially vaccinated.
  • Animals deemed aggressive or dangerous.
  • Animals with contagious disease or suspected infection.

⚠️ Health records must be presented upon arrival.


🟫 2. Animal health:

  • The animals must arrive in good health, without external parasites.
  • Any known health problems must be reported in advance.
  • Medical treatments will be administered subject to a provided prescription.

🔹 If the animal becomes ill:

The Eden Lodge reserves the right:

  • to contact your usual veterinarian
  • or, in case of emergency, to take the animal to the partner veterinarian.
  • All this by contacting you first .

Veterinary fees are the responsibility of the owner.


🟫 3. Behavior & socialization:

  • Dogs must be able to be handled safely.
  • Any aggressive behavior must be reported at the time of booking.
  • Sociable dogs (and/or dogs from the same family) will be able to enjoy group relaxation time. (With the agreement of each owner).
  • Unsociable dogs will be taken out separately.

The Eden Lodge reserves the right to refuse an animal in the event of behavior incompatible with the smooth running of the stay.

🟫 4. Personal belongings to provide:

🐶 Dogs / 🐱 Cats:

  • Sufficient quantity of kibble for the entire stay
    (or the possibility of providing food for the lodge)
  • Medications + prescription
  • Leash / collar
  • A bed, toy or familiar object (optional but recommended)

🎒 If possible, everything should be labeled with the animal's name.

🟫 5. Booking procedures:

  • All reservations must be confirmed by message, email or form.
  • A deposit may be required during peak periods.
  • The balance is due upon dropping off the animal.

Cancelation:

  • More than 7 days in advance → no charge.
  • Less than 7 days → deposit retained.
  • Absence on day D → full cost of the stay due.


🟫 6. Course of the stay

Each package includes:

  • Daily outings depending on the animal's profile
  • Games, mental stimulation, well-being
  • Photos and news sent regularly
  • Clean, heated, secure accommodation
  • Constant surveillance
  • Daily cleaning of spaces

🟫 7. Responsibilities:

  • The Eden Lodge reserves the right to make any decision necessary for the welfare of the animal.
  • The boarding house cannot be held responsible in the event of:
    • of illness prior to retirement
    • of lost or damaged personal items,
    • dog bites (if play is supervised)
    • of damage caused by the animal.
  • Animals must be insured under liability insurance (home insurance).

🟫 8. Payment terms:

  • Accepted payment methods: credit card, PayPal, cash, bank transfer
  • Payment must be made at the beginning of the stay unless otherwise agreed.

🟫 9. Schedules – Arrivals & Departures:

To ensure proper organization and the well-being of the animals, The Eden Lodge operates with arrival and departure times.

🕒 Opening hours

  • Arrivals: between 9:00 am and 12:00 pm
  • Departures: between 9:00 am and 12:00 pm

These schedules allow the animal to be integrated smoothly, to be properly settled, and to ensure the schedule of outings.

❗ Outside of these hours

Arrivals or departures outside of 9am–12pm are possible only upon request and may result in:

  • An "out-of-hours" surcharge
    OR
  • Billing for an additional day

(depending on the time and the scheduling )

🟫 10. Calculating the days – How is the stay billed?

To avoid any ambiguity:

✔️ A day's stay = from 9am to 12pm the following day

This means:

  • If you drop off your pet on Monday morning,
    → The day runs until Tuesday at 12pm.

🔹 Departure in the afternoon

If the animal is recovered after 12pm, it counts as an additional day.

🔹 Why?

Because the animal remains:

  • for outings,
  • for care,
  • for meals,
  • in the space reserved for him.

It therefore plays a full role in the organization of the boarding house.

🟫 11. Delays:

In the event of an unannounced delay, The Eden Lodge reserves the right to:

  • charge for the additional day,
  • or apply additional childcare fees.

Thank you all for your understanding!