Privacy Policy
📝 PRIVACY POLICY — The Eden Factory
1. Introduction
This privacy policy explains how The Eden Factory collects, uses and protects your personal data when you visit our site or make a purchase.
We comply with the GDPR and are committed to protecting your privacy.
2. Personal data collected
We only collect the information necessary for the operation of our store:
✔️ When making a purchase
- Name, surname
- Address
- Phone
- Payment information (secured via Shopify / PayPal, never stored by us)
✔️ During contact
- Name
- Message
✔️ Via cookies
- Navigation data
- Audience measurement (Shopify, Google Analytics…)
3. Use of your data
Your data is used for:
- manage your orders
- ship your products
- contacting you if necessary
- improve our shop
- provide customer support
- to comply with our legal obligations
We never resell your data.
4. Data sharing
Your information may only be shared with:
- Shopify (hosting and secure shopping cart)
- Our logistics suppliers (order shipping)
- PayPal or banks (payments)
These partners also comply with GDPR regulations.
5. Data retention
We only retain your data for as long as necessary for the operations:
➡️ Order
➡️ Billing
➡️ Legal obligations
You can request their removal at any time.
6. Security
We are implementing strict security measures:
- encryption via Shopify
- secure payments
- restricted access to data
7. Your rights (GDPR)
You have the following rights:
- right of access
- right of rectification
- right to be forgotten
- right to limitation
- right to object
For any inquiries, please write to us at:
📧 contact@theedenfactory.com
8. Cookies
This website uses cookies in order to:
- Remember your cart
- analyze navigation
- improve the user experience
You can configure or refuse cookies in your browser settings.
9. Contact
For any questions regarding this policy:
📧 contact@theedenfactory.com